FAQ

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No question is too much. We will advise you. We look forward to a personal talk. Here you will find the answers to the most frequently asked questions. To read. Summarized and answered in detail. If you think of more questions, just bring them on. Give us a call! We are here.

Safe Stay

You can be sure that we will do everything we can to ensure that you have a wonderful time and a safe holiday with plenty of space. We have summarized all aspects for an enjoyable holiday at the HAIDVOGL KINDERHOTEL Zell am See. A trustful cooperation - even if with distance. We look forward to seeing you all again! The measures are continuously adapted to the official guidelines of the Austrian Federal Government - please note that changes may occur! Valid from 12.01.2021

YOURS FAMILY HAIDVOGL & TEAM

Requirements for your arrival

  • 2G proof 

  • Children up to the age of twelve do not require proof.
  • Children over the age of 12 require proof: 2.5G proof upon entry or in certain customer areas, services close to the body, accommodation, gastronomy, sports facilities, leisure facilities, ski lifts, at events etc. this must be a 2G proof
  • For school-age children, the schools' "Ninja Pass" is equivalent to 2G proof.

Hygiene- & Safety Concept / General

  • With our cleaning concept of the company Hagleitner and the associated increased cleaning and disinfection intervals, we take care of our guests and employees

  • FFP2 masks in generally available indoor areas. Children up to the age of 6 or persons who cannot be expected to wear masks for health reasons are excluded.

  • Keep at least 2 meters distance to other persons except to persons from the same household or co-travelers from the common housing unit.

  • Free rapid tests are always available at the reception.

  • All employees of the HAIDVOGL COLLECTION comply with the 3-G regulations.

  • In public places, public transport, customer areas of commerce and other services, and museums, wearing an FFP2 mask and proof of 2G is mandatory in enclosed spaces.

Arrival & Departure

  • From 3 p. m. your room will be available as usual
  • The check-out time remains unchanged at 11 a. m. – we ask you to observe the check-out time & release of the rooms from 11 a. m. to ensure the cleaning & disinfection intervals for you, you can still use the wellness area on the day of departure
  • Before your arrival, you will receive an e-mail with a link to the registration form – in order to simplify check-in, please fill out this online form already at home
  • Please show your 2G proof at the reception on arrival.

Culinary

  • Our restaurant and bar area is currently open until 10 PM for you.

  • buffets are held in compliance with the hygiene regulations and with the necessary distance

Wellness

  • All SPA treatments take place in compliance of the current directives

  • Sauna infusions may currently not be performed. However, you are welcome to use our saunas with your own family.

  • Our gym and pools are open.

  • Courses, activities & hikes take place in smaller groups and with distance (possibly limited number of participants)

Cleaning & Disinfection

  • Cleaning with the cleaning concept of the company Hagleitner by our trained employees
  • Please note that during the room cleaning only the chambermaid is allowed to be alone in the room
  • We ask you to keep the check out time & release of the rooms of 11. 00 o'clock to guarantee the cleaning & disinfection intervals for you
What are the check-in and check-out times?

We guarantee check-in at 3:00 p.m. If you arrive earlier and the room is already ready, you can of course move into the room. Otherwise we would be happy to offer you our bathing bag to bridge the waiting time so that you can relax in our MAVIDA SPA. On the day of departure, we ask you to vacate the room by 11:00 a.m. However, if you don't want your vacation to end yet, you can still use our MAVIDA SPA free of charge all day long.

Are there separate children's rooms available?

All suites have separate children's rooms.

Do the suites have a balcony?

Each of our family suites has a balcony or a balcony with a terrace.

What baby equipment is in the room?

A changing table with various care utensils, nappy bucket, changing mat and a baby side bed or a cot.

Is there a baby monitor?

All suites are equipped with a baby monitor.

Is a fall out protection available?

We will be happy to provide you with a fall out protection if required.

From what age do you offer childcare?

Childcare is provided from the 3rd month of life.

Is the care offered age-appropriate?

We offer baby, toddler, child and teenager care with varied programs.

Do you have to register children for childcare?

No.

Is there any outdoor area available?

There is an outdoor area with children's playground, sandpit, water playground, archery range and bouncy castle.

Do you also offer supervised children's meals?

All children are welcome at the supervised children's lunch and dinner.

What baby equipment is available in the hotel and restaurant?

Highchairs with baby seats, baby and toddler tableware, bibs and a babyphone system are available in addition to the extensive baby equipment on the family suite.

Do you offer baby food?

The Bio-Hipp-Bar with paps, milk food and various glasses is available at any time. Every day two fresh paps are conjured up in the kitchen.

Are there baby carriages and the like in the hotel?

Starting with prams (up to twin prams), various baby and child carriers as well as back carriers, everything can be borrowed at the hotel. We are also happy to provide our Thule bike trailers and Thule joggers.

Are bathrobes available for babies and children?

Bathrobes for your children are already available on arrival in your family suite.

Are teenagers included in the care programmes?

Special teenage programmes with Segway riding, various excursions, sports tournaments and much more also pick up our "bigger" guests.

Are special nutritional forms also feasible during the stay?

Diets, vegetarian, vegan or z. B. Gluten-free diets do not pose any problems. Please let us know before your stay.

When should I report allergies and food intolerances?

Please inform us about allergies and food intolerances if possible before your stay.

Do you have any special children's food?

We offer special infant and children buffets for lunch and dinner. These are well-balanced and seasoned according to age.

Can we rent bicycles?

Yes. Helmets and trailers are also available free of charge.

Can we rent e-bikes?

We offer e-bikes for rent in-house. You can borrow these at the reception for a fee.

Can I buy ski passes at the hotel?

Ski passes are conveniently available in winter at the hotel reception. The price is the same as you would pay at the mountain railway ticket office. We are happy to put the ski passes on your room bill, there is a €2 deposit for the use of the keycard. After the skiing fun, you can return the expired ski card directly at the valley station at the machine or have it reactivated at the hotel reception for a new day of skiing. We kindly ask you to note that a photo ID is required to determine the age of children.

At which ski slope is the HAIDVOGL KINDERHOTEL Zell am See located?

We are in the middle of one of Austria's largest ski areas, Zell am See-Kaprun, Saalbach-Hinterglemm-Leogang-Fieberbrunn. You can easily get to the slopes from our ski cellar. In less than 2 minutes you are at the areitXpress valley station.

Is there ski rental and a ski school?

Winter vacation simple and convenient. In the nearby Bründl Sports ski rental and ski shop you will find everything for your perfect day of skiing. Benefit from a 12% discount when booking online with our ski rental partner Bründl Sports.

In addition, the Zell am See ski school comes to us every day and you can book your ski lessons simply and easily.

What is the certainty of snow in the ski area Zell am See-Kaprun, Saalbach-Hinterglemm-Leogang-Fieberbrunn?

We have no influence on the weather itself. However, to ensure skiing pleasure, our ski area Zell am See-Kaprun, Saalbach-Hinterglemm-Leogang-Fieberbrunn with the Kitzsteinhorn guarantees 100% snow reliability and is also equipped with the latest snowmaking technology.

Is there a ski cellar?

We offer a ski cellar with an integrated shoe dryer.

How high is the HAIDVOGL KINDERHOTEL Zell am See?

The HAIDVOGL KINDERHOTEL Zell am See is located at 766 m above sea level. With the areitXpress you can quickly and easily reach 1,400 vertical meters and then start in the extensive hiking or skiing area.

 

What are the temperatures of the swimming pools?

The temperature in our indoor pool 33 ° C, in our 20 m sports pool about 28-29 ° C. Our pools are open every day from 07:00 to 21:00 for your bathing pleasure.

What are the opening times of the Family & MAVIDA SPA?

We invite you to swim in our pools as early as 7:00 a.m. Our sauna facilities both open at 11:00 a.m. Our SPA area closes at 9:00 p.m.

Where can I park?

During your stay there are free outdoor parking spaces and underground parking spaces available.

What are the cancellation conditions?

The right of revocation to § 18 paragraph 1 Z. 10 FAGG shall not apply. Applicable are the terms and conditions for the hotel industry.

According to § 5.5 of Austrian Hotel Regulations the booking contract can be cancelled by either party without incurring any charges up to 3 months prior to the agreed arrival date.  Outside of the dates stated in § 5.5. cancellation by one partner is only possible under the following conditions:

  • from 3 months up to 1 month prior to arrival a cancellation fee of 40 % of the total holiday price will be charged
  • from 1 month up to 1 week prior to arrival 70 % of the total holiday price will be charged
  • during the last week prior to arrival 90 % of the whole holiday price will be charged
  • in case of early departure 100 % will be charged

With regard to special conditions due to the current COVID-19 regulations, our team is available to answer any questions you may have.

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